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Sample Sale Kivik

On July 24-27, at 12-17, we open our workshop for a sample sale.

We will sell defect goods, product samples and also products of our regular range.

You will find us at Kiviks Stora Väg 49, Kiviks Hantverkshus.

Feel free to call +46 709 585958 if you have questions. Below are some general questions and answers about our products and about us:

 

1. Product care

 

How do I wash the textiles? 

They are all washable in 40 to 60 degrees Celsius (warm) in the washing machine. 

 

   

How do I get rid of stains?

We like to use a bile soap. It is perfect to use on stains. 

If you don´t own a bile soap it works well with an ordinary soap or dish soap.  Soak the textile in water and work on it for a minute with the soap. Leave it for 10 minutes and then wash it in the washing machine. 

The earlier you do it, the better. I dried stain is harder to get rid of.

 

Do the textiles shrink?

Yes, they do.

HildaHilda textiles shrink by approximately 5-8% in the first wash.

At the same time the colours become even more vibrant as the threads fall into place.

 

Can I iron the textiles?

Yes you can.

It is possible to use a hot iron on all our textile products except the ones covered with a coating.

 

On the products covered with a coating of acrylic, you iron from the inside with a medium hot iron. 

 

We normally do not iron very much. We just say it is nothing wrong with a crumpled tablecloth. 

   

Can I wash the trays in the dish washer?

Yes, you can, but it will have a longer life if you wash them by hand.

   

2. Where do the products come from?

 

The textiles

  

We weave our fabrics at a GOTS-certified weaving mill in Västergötland, Ekelunds. See more:   

They are woven with organic yarns, all of which are GOTS-certified. See more:

The yarns are purchased from a company in Germany called TVU. It is also GOTS-certified. See more in German:    

The cotton and linen may grow in different countries. The cotton comes from plantations in many places around the world. The linen comes from plantations in Belgium and France. No fertilizers, no pesticides and no genetic modifications are used. Employees at all levels have regulated salaries, correct employment conditions, occupational health care and the right to organize.

 

Some textiles are coated with a layer of acrylic. Why?

We do tha coating to make the material more robust and less sensitive to dirt and dampness, like oil cloth. We let the company Sju Häradsbygdens färgeri i Kinnahult do the coating.  More about the company here: The fabric is coated with a water soluable acrylic.

 

Where do you manufacture the textile products?

 We make our textile products in our atelier in Kivik in the very south of Sweden; in the shop in Stockholm and in Waldemarsvik on the east coast in Sweden.

 

Our handbags and computer cases are made at Ideal lädervarufabrik in Småland. See more about Ideal Lädervarufabrik in Swedish here:

 

Where are the trays, coasters and pot mats made?

They are all made in Småland, in the southern part of Sweden, by a company called Årytrays. Read more about the trays here:    

The birch wood used in the production of this tray comes from renewable forest (FSC).

 

Where are paper napkins made?

They are made in Svenska Servettfabriken on Lidingö, an island just outside Stockholm. They have Nordic Swan Ecolabel:        Read more about the napkins in Swedish here:    

 

Where do the inner cushions come from?

The inner pillows are made in Denmark and are made of a waterproof 100% cotton fabric which is made without chemicals. The filling is feathers and down from ducks. The production meets EU animal welfare requirements and the pillows are Oeko-Tex certified. See more in Danish here:      

 

3. Delivery

Delivery time

Most of our product are in stock. Stock items are sent as swiftly as possible but no later than two working days after the order was placed.

We ship with the Swedish post or by DHL. Within Europe, the delivery time is normally 2-5 working days. Outside of the EU, the delivery time is normally 4-20 working days.

If you are in a hurry to get your order, please contact us. If you let us know in time, we can always upgrade your shipment to a speedier alternative. The extra cost will be added to your order.

    

How are the products delivered?

We deliver our orders through the Swedish Post or by DHL.

    

What does the delivery cost?

Within Sweden shipping is free of charge when purchases amount to 900 SEK or more.

For international purchases our very favourable shipping rates with DHL are applied. Put your order in the shopping cart and choose your country for more precise rates (normally your country is already set by default).

Please make sure that you are up to date with your local customs regulations as customs fees vary between countries and regions. HildaHilda does not take any responsibility for fees added by local customs.

    

What if I have a delivery problem?

Contact us at info@hildahilda.se or call +46 (0)8 641 36 80 and we will solve the problem together.

    

4. Orders and returns

I wish to change or cancel my order in progress?

If you want to cancel your order, call us and we will cancel it and refund your payment. If the order is already shipped, and we can't stop it, you have to send the order back and we will refund you your payment, but we will not bear the cost of returning the goods.

    

I have received an item that I want to return, how do I do?

Products can be returned and refunded or exchanged within 14 days of purchasing. Returned products must be in original condition accompanied by the original receipt. Freight costs are carried by the customer except if the product is faulty in which case HildaHilda carries all freight costs.

   

I have received a faulty product. How do I return it and how do I make a complaint?

HildaHilda must always be contacted prior to returning faulty or damaged products to decide whether the article/s in question should be returned or not. You will of course be reimbursed at once.

We kindly ask our customers to check the box or package upon delivery. Should the package be damaged make sure to take a picture of the package before opening it. This is important when filing a complaint with the shipping agent. Also take a picture of the damaged article and e-mail the pictures to us at info@hildahilda.se.

     

Is it possible to return fabric bought by the meter or custom-made items?

If you order fabric by meter, or we custom make items for you, you cannot cancel your order and you must keep it. But, if the order is faulty, of course you can return the article and the costs will be at our expense. Before that contact us at info@hildahilda.se.

 

Read more about our terms and conditions  here:

   

5. Payment

How does the payment work?

Our partner for handling credit card payments online is Klarna Check Out, one of the leading actors in this field in Sweden. See more about Klarna:   

HildaHilda does not have full access to the customer's payment information.

HildaHilda's customer records are confidential and are not shared with third parties.

    

Prices

Prices can change without prior notice and HildaHilda maintains the right to adjust incorrect pricing as well as to annul orders with incorrect pricing.

The prices are in Euro, except when you buy in Sweden.

If you shop online and find yourself outside of the EU, the prices shown are already exclusive of VAT. Note that your delivery address must be located outside of the EU.

 

Tax-Free

If you are a non-EU resident, you are entitled to a VAT refund. In our physical shops we offer tax refunds in collaboration with Global Blue. Simply ask the shop attendant for a Tax-Free note which you produce at customs (harbour or airport) as you leave the country in order to get your VAT back.

   

6. Contact us

If you require further information, please send us a question:       

 

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